WE LOVE BEING CLEAR ON OUR COMPANY PROMISE TO YOU AS IT’S A BIG PART OF OUR GREAT TEAM CULTURE.
We love the fact that the team at YourHome is clear on our company’s promise to you and will strive to deliver the following to you:
• Deliver high quality workmanship and materials
• Be honest and transparent with you.
• Keep you informed at all times
• Strive to know and exceed your expectations.
• Keep you up to date with a realistic schedule
• Track your budget and financials
Our goal is to exceed your expectations delivering the best results, with the highest quality within budget.
A HALO 10 YEAR RESIENTIAL GUARANTEE PROTECTS YOU AFTER THE BUILDING PROCESS.
A Halo 10-Year Residential Guarantee protects you after the building process, and for the next 10-Years. It provides much greater protection than both the Building Act and Consumer Guarantees Act. While the vast majority of building projects will run smoothly, sometimes things do go wrong.
The Guarantee provides protection when these issues arise.
The Guarantee is there to protect your housing investment.
Regardless of what happens in the future, your Halo Guarantee will be there to help you for the next full 10-Years following completion – it’s peace of mind, guaranteed.
WHAT IS THE HALO BUILDERS GUARANTEE?
One of the best Residential guaranteed insurance available underwritten by Lloyd’s of London. The guarantee gives the homeowner additional reassurance and belief in the quality of the workmanship provided by their certified builder and is exclusive to Certified Builders Members for work over $30,000.
Visit: www.halo.nz
MASTER BUILDER GUARANTEE
BUILD WITH COMPLETE PIECE OF MIND.
When you choose an approved NZCB builder you’ll qualify to apply for Halo – our comprehensive 10-Year Residential Guarantee. This unique cover is a safety net for your building project that’s only available when you work with a highly qualified NZCB approved builder.
WHAT IS A HALO BUILDERS GUARANTEE?
One of the best Residential guaranteed insurance available underwritten by Lloyd’s of London. The guarantee gives the homeowner additional reassurance and belief in the quality of the workmanship provided by their certified builder and is exclusive to Certified Builders Members for work over $30,000.
Visit: www.halo.nz
We know from experience, to provide an outstanding customer experience, there needs to be that person, that really cares, that is dedicated to ensuring all the different elements are delivered on time, to the highest quality and is not scared to ask the difficult questions or ask for better or simply more.
This role is best served by a person who loves giving and gets a real sense of satisfaction seeing happy people.
Meet Earl Pantaleon, this guy has the biggest heart and sense of what is right and what is wrong. Earl was born to be our concierge. Earl started with us just before the first lockdown as our head Quantity Surveyor he exceeded our expectations with mastering the numbers and went on to Project Managing our projects. From here, Earl was our natural choice to be our Concierge.
We guarantee that throughout the entire project our team will communicate at a high level and take the time to know and meet your expectations.
If at any time you feel that this has not been the case then we want to know and will discuss with you a plan on how to progress forward.
Because your project will be managed with “Your Builder” – our quality management online program – you are guaranteed 24/7 access for reviewing photos, drawings and budgets, monitoring schedule, recording any concerns, making changes, logging questions and viewing warranties.
Because your project will be overseen by a qualified experienced Licensed Building Practitioner (LBP) who also meets our rigorous standards, you are assured of quality workmanship.
Further, any subcontractors used on your project must be qualified and registered (where appropriate) and exceed our minimum standards. In the unlikely event that you are concerned about the quality of workmanship on your projects, we guarantee to register your concern and to investigate fully and/or arrange further investigation and/or rectification if necessary.
We guarantee that upon completion your project will have passed all inspections.
You will be presented with all the necessary producer statements and project memorandums so that you can apply for council Code of Compliance.
We guarantee to use only competent, experienced and established designers or architects on your project and to recommend one who can design for the unique needs of your project.
In the unlikely event that we introduce you to a designer/architect with whom you are not happy, we guarantee to work with you to find a more suitable person to suit your needs.
Shoes off and drop sheets down.
We guarantee that we will respect your home by taking the time to protect it from damage and unnecessary hassle from the dust.
It is important to us to keep you feeling comfortable in your own home.
We guarantee to have a health & safety pack tailored specifically for your project on your site for the duration of the project.
Further, we guarantee to keep the hazards register updated and current.
Our team will leave your site tidy and clean at the end of each workday and our end of week clean will leave you amazed – guaranteed! Security will be one of our highest concerns. We will leave your home locked, secure and safe.
We guarantee that if we “stuff up,” we’ll fix it, at no expense to you!
For us, this is most important to gaining your trust and building a company of which we can be proud!
Apart from that, it’s just right.
We guarantee the supply of indicative starting and completion dates and any other significant dates so you can plan accordingly.
View our PM page to discover our tracking and managing tool.